REFUND POLICY – Refunds will be done only through the Original Mode of Payment and will
be processed within 10 to 45 days depends on the issuing bank of the credit card.”
CANCELLATION POLICY ( Services) – The expected time span for reporting the services
ordered to be cancelled and the conditions under which cancellation will be allowed.
Customer can cancel their order/requested services within 24 hours; refunds will be made
back to the payment solution used initially by the customer. Please allow for up to 45days for
the refund transfer to be completed.
Customer will receive the payment confirmation invoice in his/her registered email and the
t
ime the payment confirmation will reach the customer.
Instant Email Delivery :
When you place an order with us, expect immediate delivery to your email. Ensure your
email address is correct at checkout to receive your products and services without delay.
“H2Oconsulting-FZCO” provides a 100% money-back guarantee if, at any time during the first
14 days after purchasing the “H2Oconsulting-FZCO” products and services, you are not
satisfied with the products.
The 14-day refund period begins from the close date of purchase. Please note that any
License-Keys provided will be deactivated upon completion of the refund process. The setup
fees as established in General Condition 3a/b/c are non-refundable.
These General Conditions of Contract are applicable to the provision of the service (hereinafter, General Conditions) offered by “H2Oconsulting-FZCO”., with Reg No- DSO-FZCO 25125 and with registered office at IFZA Business Park, DDP, Dubai silicon oasis, Dubai, United Arab Emirates, to individuals and/or legal entities (hereinafter, client) that express their willingness to contract the services regulated in these conditions through the request made by electronic media, established and contained in www.secureetech
solutions.com (hereinafter, the website).
“H2Oconsulting-FZCO” maintains the https://secureetech-solutions.com/Website (“Site”).
1. “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
2. “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
3. ”Visa or MasterCard debit and credit cards in AED will be accepted for payment”
4. ”The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be
shown in your card currency”.
5. ”We will not trade with or provide any services to OFAC and sanctioned countries”.
6. ”Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website”.
7. ”Cardholder must retain a copy of transaction records and https://secureetechsolutions.com/ policies and rules”.
8. ”User is responsible for maintaining the confidentiality of his account”.
These General Conditions are available on the web page and will be sent to the client, together with the terms and conditions of the service, at the time of contracting, being
informed the client at all times of what the terms and conditions of the service are, and he must expressly accept them by electronic confirmation.
The agreement of these General Conditions together with the terms and conditions of the service implies the formation of a contract for the provision of services (hereinafter, the Contract) between “H2Oconsulting-FZCO”. and the client, who must assert that they have sufficient and full legal capacity for the subscription of the Contract.
The client who agrees with the Contract will be entitled to receive from “H2Oconsulting FZCO”. the services that, according to the chosen plan, correspond, in exchange for the remuneration established for each of the offered plans.
“H2Oconsulting-FZCO”. is an entity with reputable experience in the field of Technical Service to users and has the necessary resources and technical means to provide these services.
The client knows and accepts that, for the provision of the service, remote access to their systems and equipment is necessary, for which the employees of “H2Oconsulting-FZCO”. will have access to the information contained therein. “H2Oconsulting-FZCO” is committed not to misusing this information; however, in no case will be responsible for the deterioration or exposure of such information, for reasons beyond the control of the service.
The client may opt for several plans that are offered on the website, the conditions of these plans being those indicated below:
Included Features:
• Ransomware Prevention & Mitigation
• Network Attack Defense
• Layered Protection for Your Endpoints
• Web-Based Security – No Need for Hardware
• Protection Integrated with Endpoint Risk Management
• AI and Machine Learning Perfected Over Years
• Largest Security Intelligence Cloud
• Advanced Application Behavior Monitoring
• Backup & Cyber Protection Software
Included Services:
• Customer service: Monday to Friday, 10:00 a.m. – 6:00 p.m.
• 10GB Cloud Storage
• Response time within 24 hours
• Help and Assistance: 3 hours per month
• Annual updates
• Secure management of your cloud
• Cloud environment updates & synchronization
Includes all BASIC features, plus:
• Human Risk Analytics
• Machine Learning Predicts and Blocks Advanced Attacks
• HyperDetect™ Blocks File-less Attacks at Pre-Execution
• Sandbox Analyzer Enhances Targeted Attack Detection
• Attack Forensics and Visualization
• Risk Management and Analytics
Included Services:
• Customer service: Monday to Friday, 10:00 a.m. – 6:00 p.m.
• 30GB Cloud Storage
• Response time within 3 hours
• Help and Assistance: 5 hours per month
• Operating System Update
• Installation and Uninstallation Service
• Bi-monthly updates
• Transferable subscription
• Secure management of your cloud
• Cloud environment updates & synchronization
Includes all SERENITY features, plus:
• Higher Operational Efficiency and Agility
• Top Infrastructure Performance and Utilization
• Unlimited Linear Scalability
• Universal Compatibility
• Additional Attack Forensics and Visualization Layer
Included Services:
• Customer service: Monday to Friday, 10:00 a.m. – 6:00 p.m.
• 30GB Cloud Storage
• Response time within 3 hours
• Help and Assistance: 5 hours per month
• Operating System Update
• Installation and Uninstallation Service
• Bi-monthly updates
• Transferable subscription
• Secure management of your cloud
• Cloud environment updates & synchronization
Exclusive Services:
• Pro License for Optimization Software
• Deleted Data Recovery
• Personal Assistance
• Apple/Windows Password Reset
• Office Support (Microsoft 365, Google Workspace, Outlook, etc.)
• Data Migration from Google Drive, OneDrive, Dropbox, or physical drives
• Network Support (router setup, VPN, firewalls, printer configuration)
• Server/NAS Maintenance (monitoring, updates, issue resolution)
The price of the service will be, depending on the chosen plan and the duration of the service, the following:
CLOUD BASIC:
• By contracting this plan for 6 months and 1 device, the price will amount to TWO HUNDRED FORTY-NINE (€249) plus the VAT corresponding to the legislation in force in each country. The Anti-Virus and Anti-Spyware software license will be with a 6 month duration. The Anti-Spyware may be included in the Anti-Virus software
• By contracting this plan for 12 months and 1 device, the price will amount to THREE HUNDRED NINETY-NINE (€399) plus the VAT corresponding to the legislation in force in each country. The license duration is 12 months.
• By contracting this plan for 24 months and 1 device, the price will amount to FIVE HUNDRED FORTY-NINE (€549) plus the VAT corresponding to the legislation in force in each country. The license duration is 24 months.
• By contracting this plan for 36 months and 1 device, the price will amount to SIX HUNDRED NINETY-NINE (€699) plus the VAT corresponding to the legislation in
force in each country. The license duration is 36 months.
CLOUD SERENITY:
• By contracting this plan for 6 months and 1 device, the price will amount to TWO HUNDRED NINETY-NINE (€299) plus the VAT corresponding to the legislation in force in each country. The license duration is 6 months.
• By contracting this plan for 12 months and 1 device, the price will amount to FOUR HUNDRED NINETY-NINE (€499) plus the VAT corresponding to the legislation in force in each country. The license duration is 12 months.
• By contracting this plan for 24 months and 1 device, the price will amount to SIX HUNDRED NINETY-NINE (€699) plus the VAT corresponding to the legislation in force in each country. The license duration is 24 months.
• By contracting this plan for 36 months and 1 device, the price will amount to NINE HUNDRED NINETY-NINE (€999) plus the VAT corresponding to the legislation in force in each country. The license duration is 36 months.
CLOUD PRIVILEGE:
• By contracting this plan for 6 months and 1 device, the price will amount to THREE HUNDRED NINETY-NINE (€399) plus the VAT corresponding to the legislation in force in each country. The license duration is 6 months.
• By contracting this plan for 12 months and 1 device, the price will amount to SIX HUNDRED NINETY-NINE (€699) plus the VAT corresponding to the legislation in force in each country. The license duration is 12 months.
• By contracting this plan for 24 months and 1 device, the price will amount to NINE HUNDRED NINETY-NINE (€999) plus the VAT corresponding to the legislation in force in each country. The license duration is 24 months.
• By contracting this plan for 36 months and 1 device, the price will amount to ONE THOUSAND TWO HUNDRED NINETY-NINE (€1,299) plus the VAT corresponding to
the legislation in force in each country. The license duration is 36 months.
The forms of payment are those described on the website, payment by credit or debit card, or other alternative methods of payment whose payment platform is duly recognized and validated on the website itself.
After “H2Oconsulting-FZCO”. received the payment, the same will send to the client, the invoice with the details and concept of the services contracted and the breakdown of the amount paid by the client.
The client, once subscribed to the Contract, will contract the following obligations with respect to “H2Oconsulting-FZCO”.:
To do this, as soon as “H2Oconsulting-FZCO”. receives a notification of payment failure due to insufficient funds from the bank regarding the charge made on the credit card used by the client, it will inform the client by email or phone call, and the client must proceed with the payment within 24 hours.
• The Client undertakes not to use the contracted service for any use prohibited by law and to make good use of the contracted services. Therefore, “H2Oconsulting-FZCO”. is empowered to cease immediately the provision of the service, at the moment in which an illegal or fraudulent use of the service is detected and to inform the relevant authorities of any behavior that constitutes a legal infraction.
• The Client undertakes to follow diligently the instructions sent by the “H2Oconsulting-FZCO”. an employee for the correct provision of the service. The
services provided require the installation and implementation of tools in the client’s systems, so the “H2Oconsulting-FZCO”. the employee will require the cooperation of the client to correctly execute the provision of the service. “H2Oconsulting-FZCO”. will not be liable for any damage caused by the client due to a negligent act of not following the instructions indicated by the “H2Oconsulting-FZCO”. employee.
“H2Oconsulting-FZCO”. undertakes, upon subscription of the Contract, to:
• Provide the contracted services, once paid by the client, in an efficient and diligent manner.
However, “H2Oconsulting-FZCO”. is not responsible for deficiencies in the services provided that have their origin or cause in the equipment or systems of the client, or when they are due to force majeure circumstances such as mere exemplary effects, breakdowns in the electrical network, in the Internet connection or to natural events that impede or hinder the provision of the service.
• Provide the client with the systems, programs, and tools necessary for the correct provision of the service.
• Provide a quick and useful response through Customer Service. In case of any deficiency in the service or in case of any query about the contracted services, the
client can contact the Customer Service on the telephone number indicated on the website relevant for the country of residence of the client or to info@secureetech.com. “H2Oconsulting-FZCO”. will proceed to process the client’s query, providing a response within a period no longer than 24 hours.
6.1 Withdrawal by the Client:
The client has the right to withdraw from contracting the service, without justified cause, within a period of 14 calendar days, counted from the day of acceptance of the Contract. The client may exercise his right to withdraw from the contract by sending an email to support@secureetech.com. In such communication, the client must express, unequivocally, their desire to withdraw from the contract and waive the provision of the service.
At the moment of receiving such communication, “H2Oconsulting-FZCO”. will proceed to cancel the service and reimburse the payments made by the client in form of a cheque only and will be processed within 14 calendar days of the request. The setup fees as established in General Condition 3a/b/c are non-refundable
6.2 Withdrawal by “H2Oconsulting-FZCO”
“H2Oconsulting-FZCO”. may withdraw from the Contract, unilateral, in the event of a breach of the Contract and these General Conditions by the Client. This withdrawal will be communicated by “H2Oconsulting-FZCO”. to the client via email in which they will be informed that they have proceeded to cancel the service, stating the reason for the withdrawal. The withdrawal of “H2Oconsulting-FZCO”. for breach of obligations and duties assumed by the client under the Contract will not entitle any refund of amounts already paid by the client.
On the other hand, “H2Oconsulting-FZCO”. is entitled to unilateral deactivate the licenses and services included in the plans contracted by clients in the event of non-payment of the contracted services.
The client gives his consent so that “H2Oconsulting-FZCO”. treats the personal data contained in the particular conditions of the service, in the informative forms completed
prior to the contracting and, in general, any personal information related to the Contract, incorporating these into a file or files susceptible to automated treatment or not, which can be used for information and/or the execution of the Contract, as well as for the realization of all kinds of analysis and personalized or segmented studies, and/or for the promotion of products and/or provision of services related to the activities of the corporate purpose of “H2Oconsulting-FZCO”., as well as for the sending of electronic commercial communications for the purposes of article 21 of Law 34/2002 on Services of the Information Society.
The client has the right to access the file or files containing their personal data, whose processing “H2Oconsulting-FZCO”. is responsible for, in order to exercise their rights of
access, rectification, portability, cancellation, and opposition, under the terms and conditions stipulated by the regulations of Protection of Personal Data, by ordinary postal mail addressed to “H2Oconsulting-FZCO”. to the address indicated in this document or by email to support@secureetech.com, providing a copy of an identification document, indicating the home address for notification purposes, date and signature of the applicant and, where appropriate, documents accrediting the petition.
All the contents of the website, and in particular the commercial brands, business names, industrial designs, designs, texts, photographs, graphics, logos, icons, software, and any other signs that can be used in the business sector, are protected by industrial property and intellectual rights of “H2Oconsulting-FZCO”. or other third parties. Therefore, its use and/or reproduction are prohibited without the express consent of the company.
Similarly, “H2Oconsulting-FZCO”. has authorization and license for the use of all systems, tools, and applications that are intended to provide the service, however, “H2Oconsulting FZCO” will be exempt from any fraudulent use by the client of such utilities, as well as will not be responsible for the use of the same by the client without the mandatory authorizations or licenses.
The following will be cause for termination of the Contract:
• The withdrawal by the Client as established in
• Withdrawal by “H2Oconsulting-FZCO”. as established in
• In general, any breach of the terms of the Contract, its conditions, or these General
Conditions will be grounds for automatic termination of the Contract.
In the event that one of the previous causes for termination occurs, “H2Oconsulting-FZCO”. will inform the client via email stating the reason for the resolution and informing that, from that moment, the service provider is canceled.
“H2Oconsulting-FZCO”. reserves the right to assign the rights and obligations arising from the Contract to the individual or legal entity it deems appropriate, assuming all the rights and obligations deriving from it, notwithstanding that must communicate this point to the client.
The client may not assign or transfer the rights and obligations derived from this Contract, without the prior written consent of “H2Oconsulting-FZCO”.
All communications and notifications that must be made between the contracting parties, unless expressly provided otherwise, will be made by email.
The email address for the purposes of all communication that is sent to “H2OconsultingFZCO”. by the client will be the following: info@secureetech.com
On the other hand, the email address to which “H2Oconsulting-FZCO”. will send any type of communication to the client will be the one that is indicated in the registration form upon contracting the service. The client undertakes to have this email operational and not to modify it, and in case of modification, to inform “H2Oconsulting-FZCO”. so that it can be incorporated into the Contract for the appropriate purposes.
These General Conditions are governed by UAE legislation and UAE data protection law.
For the resolution of any controversy or conflict that derives from these general conditions, the Courts and Tribunals of Lisboa (UAE) will be competent, with the client expressly renouncing any other jurisdiction that may correspond to him.
Customers can request a full refund within the first 14 days, this will always be issued. Customers can request a partial refund if they would like to modify the subscription to a
shorter period (due to health issues, no more use of the device, etc.) and/or downgrade from package to package.
Customers can cancel the subscription at any time. However, a partial refund (for the remaining period, as per your scenario) will be issued if the customer is unsatisfied with the product and all offered solutions have not helped.
In case the customer passes away, we always issue a refund for the remaining period of the subscription.
Usually, all customer communication, through chat, email, and phone, is looked to keep the customer satisfied; in some scenarios, we would issue a refund and still provide the service due to issues (downtime, coverage, etc.)
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