Our FAQs

Frequently Ask Question

Technical Support

We assist with cloud access, email configuration, antivirus protection, and general IT optimization.

Yes. Our tools and services are fully compatible with both Windows and macOS environments.

Cloud Services

Our cloud solutions include:
• Secure cloud storage (10GB to 100GB)
• Automated daily backups
• Multi-device synchronization (PCs, laptops, smartphones)
• Built-in antivirus and monitoring tools
• Remote file access and sharing
• User and access management dashboard

Your data is hosted in high-security data centers located in the European Union or Dubai,
depending on your location. All data is encrypted using AES-256 standards.

Yes. All our cloud services comply with GDPR regulations, ensuring full protection of personal
and business data.

Yes. Our SERENITY and PRIVILEGE cloud plans can be transferred to another entity upon
written request.

Business Clients

Absolutely. We specialize in supporting small businesses, freelancers, and growing teams
with dedicated cloud storage, business-grade antivirus, and tailored IT support plans.

Yes. We remotely manage cloud-based systems, business networks, VPN configurations, NAS
devices, firewall rules, and user access permissions — everything you need to stay secure
and connected.

Yes. We offer service contracts from 12 to 48 months, including cloud backup, monitoring,
and technical support for all workstations and mobile devices in your business.

Payments & Billing

We accept credit card payments only, processed through a secure online platform.

Yes. You will automatically receive a professional invoice by email after each confirmed
payment.

Our services are based on fixed-term contracts (12 to 48 months). Cancellation is subject to
the terms outlined in your agreement.

Security & Privacy

Yes. All data stored through our platform is protected with end-to-end encryption, real-time threat monitoring, and secure user access controls. We apply the same level of protection whether it’s stored, in transit, or backed up.
No. We never access your files unless you explicitly grant temporary access during a support session. Your privacy is always respected.